Returns

Return and Refund Policy

Return period
You may request a return within 7 days of the purchase date.

Eligibility
To be eligible for a return, an item must be unused, in the same condition as received, and returned with its original packaging where applicable. Customised, perishable, clearance, or final-sale items may not be eligible for return unless required by law.

How to request a return
Email customerservice@technsave.nz with your order number, the item you wish to return, and the reason for the request. We will provide return instructions after reviewing your request.

Return shipping
Customers are responsible for return shipping costs unless an item is defective, damaged on arrival, or we made an error in fulfilling the order.

Refunds
After we receive and inspect a returned item, we will notify you whether the return is approved. If approved, the refund is issued to the original payment method within 5–10 business days. A partial refund may apply if an item is returned used, damaged, incomplete, or without its original packaging for reasons not caused by us.

Damaged, defective, or incorrect items
Contact us within 7 days of receipt with your order number and clear photos of the issue. We will arrange an appropriate replacement, repair, or refund.

Exchanges
Contact us before returning an item if you would like an exchange. Exchanges are subject to product availability.

Contact
Email: customerservice@technsave.nz
Postal address: PO Box 301852, Albany, Auckland 0752, New Zealand